技能详情（站内镜像，无评论）
作者：ASP @anugotta
许可证：MIT-0
MIT-0 ·免费使用、修改和重新分发。无需归因。
版本：v1.0.0
统计：⭐ 0 · 35 · 0当前安装量· 0历史安装量
⭐ 0
安装量（当前） 0
🛡 VirusTotal ：良性 · OpenClaw ：良性
Package：anugotta/customer-support-autopilot
安全扫描（ClawHub）
- VirusTotal ：良性
- OpenClaw ：良性
OpenClaw 评估
The skill's instructions, required inputs, and absence of installs/credentials are coherent with a customer-support automation purpose and do not request unexplained permissions.
目的
Name, description, and SKILL.md capabilities (classify tickets, draft responses, suggest macros, route escalations) align; setup.md asks for expected local policy artifacts (taxonomies, SLAs, escalation contacts) which are appropriate for this purpose.
说明范围
SKILL.md only describes parsing tickets, extracting entities, classifying, drafting responses, and recommending escalations. It does not instruct reading unrelated system files, accessing external endpoints, or using environment variables beyond expected policy references.
安装机制
No install spec and no code files (instruction-only), so nothing is downloaded or written to disk by the skill itself.
证书
The skill declares no environment variables, credentials, or config paths; setup.md's requested references (policies, escalation contacts) are reasonable and relevant to operation.
持久
always is false and there is no indication the skill modifies other skills or system-wide settings. The default ability for the agent to invoke the skill autonomously is present but not combined with other red flags.
综合结论
This skill appears internally consistent, but before enabling it: 1) confirm it will only access ticket text and the specific policy documents you provide (avoid giving it broad system or cloud credentials); 2) test outputs in a staging environment to ensure drafts don't leak internal/external-sensitive data or make unauthorized promises; 3) enforce least-privilege integration with your ticketing system and add logging/audit of automated sugge…
安装（复制给龙虾 AI）
将下方整段复制到龙虾中文库对话中，由龙虾按 SKILL.md 完成安装。
请把本段交给龙虾中文库（龙虾 AI）执行：为本机安装 OpenClaw 技能「Customer Support Autopilot」。简介：Classify customer support tickets, draft accurate responses, suggest macros, an…。
请 fetch 以下地址读取 SKILL.md 并按文档完成安装：https://raw.githubusercontent.com/openclaw/skills/refs/heads/main/skills/anugotta/customer-support-autopilot/SKILL.md
（来源：yingzhi8.cn 技能库）SKILL.md
---
name: customer-support-autopilot
description: Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.
metadata: {"openclaw":{"emoji":"🎧"}}
---
# Customer Support Autopilot
## Purpose
Improve support response speed and consistency while reducing risk.
## Core capabilities
- classify incoming tickets by intent/severity
- draft response suggestions in brand tone
- propose macro usage and next actions
- route to L1/L2/L3 based on policy
- detect risky cases (legal, security, billing, fraud, abuse)
## Guardrails
- never invent policy promises
- never disclose sensitive internal info
- escalate regulated/high-risk cases immediately
- include reference IDs when available
## Workflow
1. Parse ticket and extract entities.
2. Classify category + urgency.
3. Draft response with confidence level.
4. Recommend escalation path and SLA.
5. Output macro + notes for agent.
## Output format
1. category + severity
2. draft response
3. escalation recommendation
4. SLA target + required follow-up
## Setup
Read [setup.md](setup.md).
## Examples
See [examples.md](examples.md).