Freshdesk — 技能 — openclaw中文资讯站

技能详情（站内镜像，无评论）

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

开发与 DevOps

许可证：MIT-0

MIT-0 ·免费使用、修改和重新分发。无需归因。

版本：v1.0.0

统计：⭐ 0 · 249 · 0 current installs · 0 all-time installs

⭐ 0

安装量（当前） 0

🛡 VirusTotal ：可疑 · OpenClaw ：良性

Package：aiwithabidi/freshdesk

安全扫描（ClawHub）

VirusTotal ：可疑
OpenClaw ：良性

OpenClaw 评估

This skill is a small Freshdesk CLI that is internally consistent with its stated purpose (it only needs your Freshdesk API key and domain); the main issue to note is it will try to read a local .env file as a fallback for environment variables, so check where you store secrets before installing.

目的

Name/description request the Freshdesk API and the skill only requires FRESHDESK_API_KEY and FRESHDESK_DOMAIN, which is proportionate for a Freshdesk REST API client. The provided CLI commands map to Freshdesk resources.

说明范围

SKILL.md instructs running the included Python CLI and only declares two env vars. The implementation will also attempt to read a .env file from the workspace fallback (~/.openclaw/workspace/.env or $WORKSPACE/.env) when an env var is not set. This implicit file access is not called out in the docs and can expose secrets stored in that .env file.

安装机制

No install spec; instruction-only with a single Python stdlib script included. Nothing is downloaded or written to disk by an installer.

证书

Only two environment variables are required (FRESHDESK_API_KEY and FRESHDESK_DOMAIN) and the primary credential is the API key — appropriate for a Freshdesk integration. Note: the fallback .env lookup means the skill may read other variables present in that file if used as a source.

持久

The skill does not request always:true or any elevated platform privileges. It does not modify other skills or system-wide settings.

综合结论

This skill appears coherent for accessing Freshdesk. Before installing: (1) Be aware the script will read a .env file at $WORKSPACE/.env or ~/.openclaw/workspace/.env as a fallback — remove or avoid storing unrelated secrets there. (2) Prefer to set FRESHDESK_API_KEY and FRESHDESK_DOMAIN in your runtime environment rather than relying on a shared .env. (3) Review the included scripts/freshdesk.py yourself; it uses Basic auth (base64 of key:dom…

安装（复制给龙虾 AI）

将下方整段复制到龙虾中文库对话中，由龙虾按 SKILL.md 完成安装。

请把本段交给龙虾中文库（龙虾 AI）执行：为本机安装 OpenClaw 技能「Freshdesk」。简介：Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST A…。
请 fetch 以下地址读取 SKILL.md 并按文档完成安装：https://raw.githubusercontent.com/openclaw/skills/refs/heads/main/skills/aiwithabidi/freshdesk/SKILL.md
（来源：yingzhi8.cn 技能库）

SKILL.md

打开原始 SKILL.md（GitHub raw）

---
name: freshdesk
description: "Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API"
homepage: https://www.agxntsix.ai
license: MIT
compatibility: Python 3.10+ (stdlib only — no dependencies)
metadata: {"openclaw": {"emoji": "🆘", "requires": {"env": ["FRESHDESK_API_KEY", "FRESHDESK_DOMAIN"]}, "primaryEnv": "FRESHDESK_API_KEY", "homepage": "https://www.agxntsix.ai"}}
---

# 🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

## Requirements

| Variable | Required | Description |
|----------|----------|-------------|
| `FRESHDESK_API_KEY` | ✅ | API key |
| `FRESHDESK_DOMAIN` | ✅ | Domain (yourcompany.freshdesk.com) |

## Quick Start

```bash
# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>
```

## All Commands

| Command | Description |
|---------|-------------|
| `tickets` | List tickets |
| `ticket-get` | Get ticket |
| `ticket-create` | Create ticket |
| `ticket-update` | Update ticket |
| `ticket-delete` | Delete ticket |
| `ticket-reply` | Reply to ticket |
| `ticket-note` | Add note |
| `conversations` | List conversations |
| `contacts` | List contacts |
| `contact-get` | Get contact |
| `contact-create` | Create contact |
| `companies` | List companies |
| `agents` | List agents |
| `groups` | List groups |
| `roles` | List roles |
| `products` | List products |
| `satisfaction-ratings` | List CSAT |
| `time-entries` | Ticket time entries |

## Output Format

All commands output JSON by default. Add `--human` for readable formatted output.

```bash
python3 {{baseDir}}/scripts/freshdesk.py <command> --human
```

## Script Reference

| Script | Description |
|--------|-------------|
| `{{baseDir}}/scripts/freshdesk.py` | Main CLI — all commands in one tool |

## Credits
Built by [M. Abidi](https://www.linkedin.com/in/mohammad-ali-abidi) | [agxntsix.ai](https://www.agxntsix.ai)
[YouTube](https://youtube.com/@aiwithabidi) | [GitHub](https://github.com/aiwithabidi)
Part of the **AgxntSix Skill Suite** for OpenClaw agents.

📅 **Need help setting up OpenClaw for your business?** [Book a free consultation](https://cal.com/agxntsix/abidi-openclaw)