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The skill is an instruction-only knowledge pack about running a cleaning business; its contents, lack of installs, and absence of credential requests are consistent with its stated purpose.

安装（复制给龙虾 AI）

将下方整段复制到龙虾中文库对话中，由龙虾按 SKILL.md 完成安装。

请把本段交给龙虾中文库（龙虾 AI）执行：为本机安装 OpenClaw 技能「Cleaning Business Operations」。简介：Expertise in cleaning business operations including pricing, bidding, staffing,…。
请 fetch 以下地址读取 SKILL.md 并按文档完成安装：https://raw.githubusercontent.com/openclaw/skills/refs/heads/main/skills/1kalin/afrexai-cleaning-business/SKILL.md
（来源：yingzhi8.cn 技能库）

SKILL.md

打开原始 SKILL.md（GitHub raw）

# Cleaning Business Operations

Commercial and residential cleaning business operations agent. Covers pricing, bidding, staffing, supply costs, insurance, OSHA compliance, quality control, and growth from solo operator to multi-crew company.

## When to Use
- Starting or scaling a cleaning business (residential, commercial, janitorial)
- Bidding on commercial contracts
- Setting pricing for residential services
- Managing crews, supplies, and scheduling
- Understanding insurance, bonding, and compliance requirements

## Pricing Reference

### Residential Cleaning (2026 US Market)
| Service | Per Visit | Per Sq Ft |
|---------|-----------|-----------|
| Standard clean (2-3 bed) | $120-$200 | $0.08-$0.12 |
| Deep clean | $200-$400 | $0.15-$0.25 |
| Move-in/move-out | $250-$500 | $0.18-$0.30 |
| Post-construction | $350-$800 | $0.25-$0.50 |
| Window cleaning (interior) | $5-$10/window | — |
| Carpet cleaning | $25-$75/room | $0.20-$0.40 |

### Commercial/Janitorial (Monthly Contracts)
| Facility Type | Per Sq Ft/Month | Frequency |
|--------------|-----------------|-----------|
| Small office (<5K sq ft) | $0.05-$0.10 | 3-5x/week |
| Medical/dental | $0.12-$0.20 | Daily |
| Retail | $0.04-$0.08 | Daily |
| Warehouse/industrial | $0.03-$0.06 | 2-3x/week |
| School/daycare | $0.08-$0.15 | Daily |
| Restaurant | $0.15-$0.25 | Daily |

### Bidding Formula (Commercial)
```
Monthly Price = (Cleanable Sq Ft × Rate) + (Restrooms × $75-$150) + (Specialty Areas × Premium)
Production Rate Target: 2,500-3,500 sq ft/hour (general office)
```

## Staffing & Labor

### Pay Ranges (2026)
| Role | Hourly | Annual |
|------|--------|--------|
| Cleaner (entry) | $14-$18 | $29K-$37K |
| Experienced cleaner | $16-$22 | $33K-$46K |
| Team lead | $18-$25 | $37K-$52K |
| Operations manager | $22-$30 | $46K-$62K |
| Quality inspector | $18-$24 | $37K-$50K |

### Crew Productivity Benchmarks
- Solo operator: 3-5 residential jobs/day or 1 commercial site
- 2-person crew: 5-8 residential jobs/day
- Target billable hours: 6-7 per 8-hour shift
- Drive time between jobs: budget 15-30 min
- Turnover rate industry avg: 200-400% annually — retention is your #1 cost lever

## Supply Costs

### Per-Job Supply Cost Targets
| Job Type | Supply Budget | % of Revenue |
|----------|--------------|--------------|
| Standard residential | $3-$8 | 3-5% |
| Deep clean | $8-$15 | 4-6% |
| Commercial (per visit) | $5-$20 | 5-8% |

### Key Supplies (Monthly, Per Crew)
- All-purpose cleaner: $15-$25
- Disinfectant: $20-$35
- Glass cleaner: $10-$15
- Microfiber cloths (reusable): $30-$50/quarter
- Vacuum (commercial): $300-$800 (replace annually)
- Mop system: $50-$150
- Trash bags: $25-$40
- Paper products/restroom supplies (commercial): client-supplied or $0.02-$0.05/sq ft markup

## Insurance & Bonding

| Coverage | Annual Cost | Required? |
|----------|------------|-----------|
| General liability ($1M/$2M) | $400-$1,200 | Yes — non-negotiable |
| Workers' comp | $2-$5 per $100 payroll | Yes (with employees) |
| Surety bond ($10K-$50K) | $100-$500 | Commercial contracts require it |
| Commercial auto | $1,200-$3,000/vehicle | Yes |
| Umbrella ($1M) | $300-$600 | Recommended for commercial |
| Employee dishonesty bond | $150-$400 | Recommended |

**Total insurance cost target: 5-8% of revenue**

## OSHA & Compliance

### Chemical Safety (OSHA 29 CFR 1910.1200)
- Safety Data Sheets (SDS) for every chemical — accessible on-site
- Hazard Communication training before first day of work
- PPE provided: gloves, eye protection for chemicals
- No mixing chemicals (especially bleach + ammonia = toxic gas)
- Bloodborne pathogen training for medical facility cleaning

### Common OSHA Violations in Cleaning
| Violation | Penalty |
|-----------|---------|
| No SDS on-site | $1,000-$15,000 |
| Missing hazcom training | $1,000-$15,000 |
| No PPE provided | $1,000-$15,000 |
| Wet floor without signage | $1,000-$7,000 |
| Improper ladder use | $1,000-$15,000 |
| Willful violation | Up to $156,259 |

### Green Cleaning Certifications
- ISSA CIMS (Cleaning Industry Management Standard) — gold standard for commercial
- Green Seal GS-37 (cleaning products) / GS-42 (services)
- LEED-compatible cleaning programs increase commercial contract win rate by 15-25%

## Quality Control

### Inspection Checklist (Score 1-5 per area)
1. Floors — vacuumed/mopped, edges, corners
2. Surfaces — dusted, wiped, streak-free
3. Restrooms — sanitized, restocked, mirrors, fixtures
4. Trash — emptied, liners replaced, area clean
5. Windows/glass — fingerprints, smudges, sills
6. Kitchen/break room — appliances, sink, counters
7. Overall appearance — clutter, odor, presentation

**Target: 4.5+ average. Below 4.0 = re-clean required.**

### Client Retention Metrics
- Satisfaction survey after first 3 cleans, then quarterly
- 90-day retention target: 85%+
- Annual retention target: 70%+ (residential), 85%+ (commercial)
- Complaint resolution: respond within 2 hours, re-clean within 24 hours

## Growth Playbook

### Stage 1: Solo Operator ($0-$80K/year)
- 15-20 recurring residential clients = $4K-$6K/month
- Zero employees, minimal overhead
- Focus: reviews, referrals, Google Business Profile
- Reinvest 20% into marketing

### Stage 2: First Crew ($80K-$250K/year)
- Hire 2-3 cleaners, train to your standard
- Add 1-2 commercial contracts for stable base revenue
- Systems: scheduling software, checklists, supply tracking
- You stop cleaning, start managing and selling

### Stage 3: Multi-Crew ($250K-$1M/year)
- 3-5 crews, dedicated office manager
- Mix: 60% commercial / 40% residential (commercial = predictable)
- Fleet: branded vehicles (rolling billboards)
- Bid on larger contracts: schools, medical, property management companies

### Stage 4: Scale ($1M+/year)
- Operations manager runs day-to-day
- Focus: sales, key accounts, strategic partnerships
- Consider franchise model or territory licensing
- Target: 15-25% net profit margin at scale

## KPIs to Track
1. Revenue per labor hour (target: $45-$65)
2. Client retention rate (target: 80%+)
3. Complaint rate (target: <2% of jobs)
4. Employee turnover (target: <100% annually — half the industry avg is a win)
5. Supply cost as % of revenue (target: <6%)
6. Close rate on bids (target: 30-40% residential, 20-30% commercial)
7. Average job value (track monthly, push upward)
8. Drive time as % of work time (target: <20%)
9. Rebooking rate — residential (target: 70%+ rebook after first clean)
10. Revenue per client per year (target: $2,400+ residential, $12,000+ commercial)

## Common Mistakes
1. Pricing too low to "get clients" — race to bottom kills margins
2. No written contracts for commercial — verbal agreements = disputes
3. Skipping insurance — one slip-and-fall lawsuit ends the business
4. Not tracking supply costs — death by a thousand small purchases
5. Hiring without background checks — you're in people's homes
6. No quality inspection system — problems compound silently
7. Over-relying on residential — commercial contracts are the stability backbone
8. Ignoring employee retention — constant retraining is the hidden cost killer

---

## More Industry-Specific Operations Resources

Get the full AfrexAI context pack library for your AI agents:

- **Industry Context Packs** ($47 each): https://afrexai-cto.github.io/context-packs/
- **AI Revenue Leak Calculator** (free): https://afrexai-cto.github.io/ai-revenue-calculator/
- **Agent Setup Wizard** (free): https://afrexai-cto.github.io/agent-setup/
- **Pick 3 Bundle** ($97): Any 3 industry packs
- **Full Library** ($197): All 10 industry packs
- **Everything Bundle** ($247): All packs + playbook + priority support

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