技能详情（站内镜像，无评论）
许可证：MIT-0
MIT-0 ·免费使用、修改和重新分发。无需归因。
版本：v0.1.0
统计：⭐ 0 · 29 · 0 current installs · 0 all-time installs
⭐ 0
安装量（当前） 0
🛡 VirusTotal ：良性 · OpenClaw ：良性
Package：clawkk/complaint
安全扫描（ClawHub）
- VirusTotal ：良性
- OpenClaw ：良性
OpenClaw 评估
This skill is an instruction-only SOP for complaint handling and its requested footprint (no installs, no env vars, no code) matches that purpose.
目的
Name, description, and SKILL.md all describe complaint-handling SOPs; there are no unrelated requirements or capabilities.
说明范围
SKILL.md contains high-level, non-executable guidance (steps, KPIs, compliance notes). It does not ask the agent to read local files, access credentials, call external endpoints, or run commands.
安装机制
No install spec and no code files — instruction-only skill with no artifacts written to disk.
证书
No environment variables, credentials, or config paths are requested; this is proportionate to an SOP/reference skill.
持久
always is false and the skill does not request persistent or elevated privileges.
综合结论
This skill is coherent and low-risk: it only provides written SOP guidance and does not request credentials or perform installs. Before using, review the SOP for accuracy and local legal compliance, ensure any personal data handling recommendations follow your organization's privacy rules, and confirm the agent will not be instructed (separately) to combine these instructions with actions that access systems or export data.
安装（复制给龙虾 AI）
将下方整段复制到龙虾中文库对话中，由龙虾按 SKILL.md 完成安装。
请把本段交给龙虾中文库（龙虾 AI）执行：为本机安装 OpenClaw 技能「Complaint」。简介：提供客诉处理的可落地指南与SOP。在开展客诉处理相关工作时调用。。
请 fetch 以下地址读取 SKILL.md 并按文档完成安装：https://raw.githubusercontent.com/openclaw/skills/refs/heads/main/skills/clawkk/complaint/SKILL.md
（来源：yingzhi8.cn 技能库）SKILL.md
---
name: "客诉处理"
description: "提供客诉处理的可落地指南与SOP。在开展客诉处理相关工作时调用。"
---
# 客诉处理 (complaint-handling)
## 目标与场景
- 明确业务目标、核心指标与应用场景；设定落地时限与负责人。
## 操作步骤
1. 明确范围与资源；2. 制定SOP；3. 数据接入与看板搭建；
4. 小流量试点；5. 复盘优化；6. 标准化沉淀与知识库更新。
## 指标
- 主指标与守护指标成体系；定义口径并固定报表节奏。
## 风险与合规
- 遵守中国本地法规与平台规则；个人信息保护与数据最小化。
## 可复用清单
- 模板、脚本、Checklist、报表与会议纪要结构。
生成日期：2026-03-17